Overview
At Knv Group LLC, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. Our refund and return policy lasts 30 days from the date of purchase. Unfortunately, if more than 30 days have passed, we cannot offer a full refund or exchange.
To qualify for a return, your item must be unused, in original condition, and returned in its original packaging.
Certain types of items cannot be returned, including:
-
Perishable goods (such as food, flowers, newspapers, or magazines)
-
Intimate or sanitary products
-
Hazardous materials
-
Flammable liquids or gases
Non-Returnable Items
Additional items that cannot be returned include:
-
Gift cards
-
Downloadable software or digital products
-
Select health and personal care items
A receipt or proof of purchase is required for all returns.
Please do not send your purchase back to the manufacturer.
Partial Refunds
Partial refunds may be granted in specific cases, such as:
-
Books showing obvious signs of use
-
Opened CDs, DVDs, software, or vinyl records
-
Items not in their original condition, damaged, or missing parts not due to our error
-
Items returned more than 30 days after delivery
Refunds
Once your return is received and inspected, you will receive an email notification confirming we have received your item. We will also inform you of the approval or rejection of your refund request.
If approved, your refund will be processed and automatically applied to your original payment method within a few business days.
Late or Missing Refunds
If you haven’t received your refund yet:
-
Check your bank account again.
-
Contact your credit card company — posting times may vary.
-
Contact your bank — there may be processing delays.
If you’ve completed all steps and still haven’t received your refund, please reach out to us at info@duaventures.org.
Sale Items
Only regular-priced items are eligible for refunds.
Sale or discounted items cannot be refunded.
Exchanges
We replace items only if they are defective or damaged.
If you need to exchange an item for the same product, email us at info@duaventures.org and send your item to:
Knv Group LLC, 7901 4TH ST N STE 29298, St. Petersburg, FL, 33702
Gifts
-
If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return once we receive the item.
-
If the item was not marked as a gift, or the gift giver had the order sent to themselves, the refund will be issued to the original purchaser.
Shipping Returns
To return your product, please mail it to:
Knv Group LLC, 7901 4TH ST N STE 29298, St. Petersburg, FL, 33702
Customers are responsible for paying their own return shipping costs.
Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the total refund amount.
Depending on your location, delivery time for exchanged products may vary.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Need Help?
For any questions or concerns about refunds and returns, please contact us at:
📧 info@duaventures.org